Support
Installing, activating and fixing the things that most often go wrong. If your answer is not here, email hello@streakyaudio.com.
installing
Installing on Mac
Download the installer, double-click it and follow the steps. Choose which formats you want (AU, VST3, AAX) when asked.
When it finishes, fully close and reopen your DAW so it rescans for new plugins.
Installing on Windows
Download the file, right-click it and choose Extract All. Open the folder that appears and double-click the file ending in .exe.
- Extracting on its own does not install anything
- If Windows shows a blue warning screen, click More info, then Run anyway
When it finishes, fully close and reopen your DAW so it rescans for new plugins.
It does not appear in my DAW
Close and reopen your DAW so it rescans, and restart your computer if you have not already. If it is still missing:
- Check you installed the format your DAW uses. Logic uses AU, Pro Tools uses AAX, most others use VST3
- Check that format was actually ticked during installation
- In Cubase, Live and Studio One you may need to trigger a rescan in preferences
licences and activation
Activating your licence
Your serial number is emailed to you at the time of purchase. Open the plugin in your DAW, paste the serial into the activation box and click Authorise.
Copy and paste rather than typing it out. Some characters are easy to confuse.
Each licence covers your own machines, and it keeps working offline once activated.
Activation says it failed
Almost always something on your computer blocking our licence server rather than a problem with your serial. Try these in order:
- Turn off any VPN completely
- Temporarily disable your antivirus or firewall
- On a work or university network, try a home connection or a phone hotspot
- Run the Activation Repair Tool
If none of that works, send us the result of this test so we can see exactly what is in the way. On Mac open Terminal, on Windows open Command Prompt (not PowerShell), paste the line below and press Enter:
curl -v https://api.keyzy.io/v2/status-checkOpen the Activation Repair Tool →I did not get my serial email
Check your spam folder first, and search your inbox for the address you bought with. If it is not there, email us and we will resend it straight away.
Upgrade pricing
If you already own an earlier version, your upgrade price is applied automatically at checkout when you are signed in with the account you bought it on.
If you were expecting an upgrade and it is not showing, email us and we will sort it out.
troubleshooting
The plugin window is blank or black
This is a graphics problem rather than a licence problem.
- On Windows, update your graphics drivers and restart
- Open the Standalone version to see whether that displays correctly
If it carries on, email us and tell us which graphics card you have.
My DAW says unsupported architecture
Your DAW cannot load that plugin format for your processor. Email us with:
- Your operating system
- Your processor. On Mac, Apple Silicon or Intel. On Windows, whether it is a Snapdragon or ARM machine
- Your DAW and its version
We will confirm what will work.
Moving to a new computer
Install as normal and activate with the same serial. Your licence covers your own machines, so there is nothing to deactivate first.
If it refuses, email us and we will reset it.
Still stuck?
We are happy to help.
So we can solve it first time, tell us which plugin and version, your operating system, your DAW and version, and exactly what happens. A screenshot helps.
Email us
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